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Greg WasylikGreg has been working in the IT industry since 1995, and has been with KMi since 2001. 

Growing with Clients contains thoughts on the importance of fostering a close and  trusting relationship with clients, and how that relationship translates into better eLearning development.

If you'd like to contact Greg directly, write him at gwasylik@kmionline.com








 
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One of my favorite things to do at KMi is demo our products to prospective clients. I'm not a salesman - no way, no how. But its easy, and fun, to talk about eLMS and how our best learning management system can exceed your needs and expectations.

Recently we had a demo with a potential client who had been considering many different potentials paths towards an eLearning solution (including possibly going with an open source product - flip through my previous posts to hear what I think about open source products). As we discussed their needs it didn't take long to get to their primary frustration in their search to date: nobody does everything.

Some paths were easy and cheap, others did SCORM really well, others didn't know what SCORM was, some had reporting, some struggled with exporting anything... it was a headache. And the biggest problem in all of this was that each product they were considering was an off-the-shelf solution. And again that's where I have to smile.

Not to say eLMS flat out does everything for everyone just the way anyone wants it. We do have established mechanics to how we handle various items in eLMS, but I've yet to see anyone who has as many options and customizable features out-of-the-box as we do. 

Not only that, but with every implementation we spend a considerable amount of time before launch tailoring and tweaking the application to meet each client's specific needs. not only that, but we continue to work with the client to enhance and evolve their eLMS implementation as they need it - all while retaining a modular framework.

Once we review the existing capabilities of eLMS and talk about all the customization, its easy to sell eLMS without being a salesman. So now the only question is, what can KMi do for you?
 
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Last week I talked about how Reporting in eLMS has evolved over the years, leading up to the "introduction" of our Ad-Hoc reporting module. I do think that the Ad-Hoc module is one of the absolute best LMS Management tools out there. As a quick summary from last week, our main reporting tools now consist of:
 

  • Custom designed and pre-compiled reports ("Canned" Reports)
  • Full data exporting into Excel
  • Ad-Hoc Reporting for custom reporting writing.

And now as promised, lets take a closer look at at Ad-Hoc reporting! 

When Ad-Hoc was first launched into the online learning management system it was designed to be very simple; to ease our clients into such a powerful module. We started with a few key fields related to:
 

  • Courses
  • Users
  • Course Registrations
Additionally we allowed our clients to filter the reports with parameters - essentially filtering by defining the value of a key field, such as saying that the Course Registration date had to be in the month of January. We also allowed the use of multiple parameters, joining each of them through an "And" or an "Or" operator.

Our clients quickly adopted Ad-Hoc as their primary method of reporting. Before they could say "SQL" they were coming up with needs of running reports using more data fields than we initially provided, and parameter strings with complex joins of "And" and "Or".

To address the needs we added all sorts of additional data fields, including custom user and course attributes for each client's implementation. 

We also added a new "Advanced" mode for parameter creation, giving clients an easy interface to create complex statements with a combination of "And" and "Or" operators.

The interface has also been updated to allow drag-and-drop for both ordering the report fields and adding parameters, and faster Ajax controls have been included as well.

Ad-Hoc has turned into an incredibly powerful reporting engine - yet another module that makes eLMS the Best Learning Management System.  And we're not done yet. Future upgrades to Ad-Hoc will include the ability to build graphs, charts and much more!
 
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Recently we took a close look at the Survey tool that is available through eLMS and discussed how integrated survey capabilities can improve the overall value provided within an online learning management system. 
 
What I'd like to do today is look at a case study involving one of our larger clients, and how we have been able to enhance the survey module in order to meet their specific needs. After all, this blog is all about how KMi works WITH our clients to best achieve each client's needs, and this is a wonderful example of cooperation and KMi's ability to customize.

If you are new to this blog and are unfamiliar with the survey module, you might want to start here and review the "standard" functionality provided.

In this case the client really liked what they saw within the Survey tool, but they had some additional needs. For their requirements they needed some sort of personalized feedback loop on end-user results - something more than just administrative reporting. So we sat down with the client and went through a number of brainstorming sessions. In this collaborative process we discussed the overall need, we developed some loose technical specifications defining a "review" process, and then we refined those specifications to detail exactly how the process would be built into the survey module.

The end result for eLMS was a new optional survey type: "Public Survey with Review". When delivering a survey of this type, the user is able to search for other user accounts and select another individual to "Review" their results. The reviewer can then open the survey, add comments and make their own suggested selections, and return a summary of their review back to the original user. The user is then able to review both their original selections and the reviewers comments and use the experience to not only grow as a learner, but also take the advice and use it to better manage their web based eLearning through the online learning management system.

This is an exciting new branch of the survey module, and a wonderful example of how KMi has worked closely with our client to customize existing functionality in order to meet their exact needs!
 
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Today's the day! In my previous posts we've discussed the history and functionality of the survey module, and how it can help round out web based eLearning. I've been leading up to offering an actual anonymous survey for anyone to take - and the day is here!

A few notes before we get started:

  • This is a very simple survey. It has just a few questions demonstrating question types and various options you can apply to questions, and a few sections demonstrating the organization and dynamic delivery capabilities.
  • Not all survey options can be shown in a single survey, but some of the more dynamic ones CAN. Try to take the survey multiple times!
  • Read all the text - I try to give tips and notes within the survey.
  • And of course if you have any questions, just email me! There is a persistent (and customizable ;) link within the survey to "Email Greg!" if you need a shortcut.

The link to launch the survey is below. Again, take it as many times as you'd like - we're proud of the survey tool and feel it helps to make eLMS the best learning management system out there! Enjoy!

Click Here to launch the survey!

 
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Continuing our closer look into using LMS features, today is Part III of our eLMS Survey Module tour. In my previous blogs I discussed how we came to integrate surveys into a robust web based eLearning program, and how KMi has worked closely with our clients to build a full-featured, customizable, and totally integrated Survey tool. 

Today we will take a closer look at the actual module, leading towards next week's posting where we will be able to actually launch and participate in a publicly-available anonymous survey. 

Building a survey is a very straightforward process, broken down into a few key steps to help in usability and to add another dimension of re-usability. The basic steps are:
  • "Add" a new survey and define basic properties, such as the survey name, accessibility (is it public? anonymous? etc.), and custom introduction text.
  • "Design" the survey - define your own color scheme, upload your own images for display, and manage various navigation options.
  • "Build Questions" to the eLMS. Questions are added separately from the survey so that any question can be used again and again across multiple surveys.
  • "Add Questions" to the survey. You can also build in "Question Sections" that allow you to further organize how the survey is delivered to the users.
There are also many advanced configuration options that you can choose to turn on or off.  Some of these features include adding a "Help" document, allowing the user to download a "Printable" .pdf version, and adding in "User Type" selections. User Types allow the user to select from a list of custom-defined "types" that match their job role, organizational level, region, department, etc. (anything you want!). You can also set Question Sections to only be available to specific User Types, thereby delivering a dynamic condition-based survey! While the image is a bit small, let's take a quick look at the "Properties" interface:

web based survey properties


Personally, I think the "Design" interface is one of our cooler components. It was a lot of fun to design and watch the concept turn into reality. Within the Design interface you get to choose your custom colors and upload custom images to be displayed within the survey. You can even save "looks" as templates and share those templates with other survey administrators! Here is a quick look at the "Design" interface:

web based survey design

And finally we'll take a quick look at a finished survey. This image shows the optional Navigation features that can help the user move through the survey at their pace.

web based survey

Hopefully this look into the actual module has gotten you excited for more! Come back next week to participate in a real survey. I will build the survey to show off a number of the custom options we've gone over today, and demonstrate how it helps make eLMS the best learning management system on the market!
 
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Last week I started looking at the eLMS Survey tool through a more general overview. This week I'd like to get in to a bit more of exactly why we developed the Survey module, and how we worked with our clients towards the final specifications.

One question I have received about our survey module is "Why?" There are plenty of free survey tools out there that do a great job - why compete? This is true, but quite simply, we're not competing. These other companies don't offer online learning solutions - they just offer Surveys. This is their business, no ours. 

However, integration is king. When our clients want to survey their users about the offered online application training, or computer application training, they want some direct relation of the eLMS data to survey data. This simply isn't possible (easily, anyhow) when using two distinct systems to deliver training and collect survey data.

By integrating a survey module in eLMS our clients can now:
  • Develop custom surveys their existing user base
  • Deliver anonymous surveys to users who don't have accounts
  • Have custom reports created to deliver the exact metrics needed for analysis
  • Relate this data to user accounts, training records, course completions, user attributes, etc...
I'd also like to say that while surveys are a rather new tool for eLMS, and admittedly not our sole focus here at KMi, there are none too shabby either! Our custom survey module lets you create a custom color scheme and graphic layout to every survey you offer. You are free to use any number of question types, and offer surveys to specific Groups of users through the unique Survey Dashboard.

To date our clients have been extremely please with the level of integration and customization delivered by the survey module. It will be fun to roll this out to more eLMS implementation and continue to watch it evolve, as everything in eLMS does!

Next week we'll take an even closer look at the actual survey module, and end up with a survey we can all "take" as a demonstration.
 
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web based elearning solutionsAt KMi we take pride in being on the cutting edge (not quite the bleeding edge - we'll let others get burned by piloting the uber-new gadgets out there). To that extent we are always improving the core code of our learning management system (eLMS). This kind of commitment to our product helps keep us ahead of other eLearning Development Companies.

We also believe that these types of updates are essential to providing our clients with the Best Learning Management System, and to that extent we don't try to up-sell and negotiate placing important updates into each client's implementation. 

As an example, we recently we upgraded a number of listing grids and paging modules. As opposed to offering this to each client as an optional upgrade, we made sure every eLMS implementation received the updated modules and we reviewed the new benefits it would provide to all of our clients. Always moving forward!

All of this helps our clients continue to provide the best web based eLearning and Live Event registration to their users. 

At KMi we firmly believe that you're either out front or lost in the pack!
 
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