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Paul Shannon: Implementation Manager at KMiPaul is a KMi Implementation Manager. He has been with KMi since 2006.

eLMS on the Ground is a discussion of who uses eLMS and how it is utilized on a day-to-day basis. This discussion will examine everything from, how new features are determined and developed to what makes end users the happiest. 

To contact Paul directly, email him at pshannon@kmionline.com.









 
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We mentioned before some overall ideas for getting started with eLearning.  

Now I'd like to expand on some of the details. Specifically with audience. 

Knowing your audience is crucial. Knowing how your audience will interact with your eLearning is just as important. Will your eLearning be geared toward marketing or as a resource for some industry? Will the learners be required to take certain training or will some be optional?

KMi, I think, is well prepared to handle any of these scenarios. In fact, we do so already. MedlineUniversity.com is strongly geared toward product training and marketing efforts. Whereas TRAIN.org, often lists required training that all nurses in a given field will need to take.

eLMS Marketing Tools:
eLMS Training Tools:
If your audience is a marketing target, consider free offers to entice them to take your training. If the training is required, something like point system is often good at motivating folks to complete their eLearning. When you're ready to identify your audience and give them the best training available, contact me and we'll setup an eLMS and/or content demo!

Email me at pshannon@kmionline.com

 
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A picture is worth a thousand words... yada yada yada.

It's really more about how you use that picture. And KMi's eLMS has a new way for you to use your pictures: Image Mapping Questions!

Now, you can upload an image to an assessment and select which "parts" of that image are "correct". Then, when a user is taking an assessment or quiz and comes to that question, they will have to select the same part of the picture, to get credit for the question.

The eLMS system can automatically grade the image questions too and will give you a full report of the assessment stats for each user. Attached here are some screenshots showing the admininstrator selection process. An image like this might accompany the profound question, where is Big Bird's nose?



If you'd like a demo or more info on other assessment question types available through eLMS, please feel free to email me at pshannon@kmionline.com.
 
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I've been in eLearning for 4 years now - and I still consider myself new!

Nonetheless, I'll make an attempt to answer last month's big question from the Learning Circuits Blog:

I am new to eLearning. What Should I do first?

For those new to eLearning, either as a learner or provider, I can make a few common recommendations:

What to look at first:
  • $$$
    • Perhaps I am financially driven, but I think the bottom line... should be the bottom line. 
    • Consider the training you do now and the costs associated. 
    • Will switching to eLearning save you money or provide an ROI?
    • Often, you won't be able to fully answer this question until later in the process - but it's good to consider up front - and to always keep in the back of your mind.
    • Click here for more info on KMi pricing
  • Jargon
    • Learn the terminology. 
    • LMS versus LCMS - what's the difference?!
    • Does it matter to you?
    • SCORM versus AICC - what the heck are these?!
    • In terms of an intro to eLearning jargon, I recommend the simple, but often over looked resource, Wikipedia. It gives a great introduction to some of the common terms used in the eLearning industry
    • Even if you don't know what each term means in detail, you'll at least start to recognize good comparison points across your eLearning options.
  • Audience
    • This point is equally applicable to learners and providers. 
    • Who will be doing the learning? Is it a geriatric crowd or perhaps a house full of teenagers?
    • Outside of eLearning, what training and teaching techniques have worked in the past? How might we start to think about translating those previously successful techniques into an eLearning experience?
    • If your audience is widely diverse, you may need more eLearning tools and features. If the demographics are similar for your learners, try to hone in on those similarities and how eLearning tools can exploit the commonalities of your audience.
    • Need help defining your audience? Click here to contact Paul Shannon
The above ideas might sound good overall, but they don't really provide any specifics. Once you're familiar with the money situation, the jargon of eLearning and who will be participating in the eLearning, now it's time to face those devilish details! We'll consider such details next week. 
 
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Quick blurb today about some neat ideas for mobile learning.

I've commented before that I don't think many users will look to take more than 10 minutes worth of training on their mobile device. I think this stems from a symptom of attention deficit - maybe even caused by mobile devices themselves. But all this is besides the point today.

This is beside the point, because I do think there is one type of training users will 100% go for on their mobile device: JIT Training.

Just in time training is crucial in an emergency. If a hurricane or disease outbreak strikes, getting info to the folks in the field is paramount.

This is where a mobile LMS can come in handy. with KMi's eLMS, it only takes minutes to post a course. Now, as we develop our mobile technology, JIT training can be posted in eLMS and then emergency responders can access that info as soon as it's posted. 

Combined with other features of eLMS, such as training plans and learning series, administrators could even compile short lists of JIT training, which all responders to a particular emergency need to take.

In a future post, we'll expand on this idea with "e-certificates" (think e-tickets at the airport or sporting event).

Also, Happy Thanksgiving!
 
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Computers can be fickle creatures. The notion, that they only do what you tell them to do, can sometime be difficult to grasp - especially when you didn't just tell your desktop to crash, but it does anyhow.

If computers are tricky, then browsers are trickier. It's like adding another layer to you existing four layer dip. Sure, what dip couldn't use a fifth layer?! But, if you don't do it correctly, your new topping may accidentally taint your bottom layer - long before the chips ever arrive.

Web browsers have lots of settings and lots of security controls. Depending on where you're accessing from (work, home, school, etc), the network administrator may have even tighter control over the browser settings. This means, you may or may not have the access required to fully manage the browser you're using.

Let's add another layer to that dip. Java versus JavaScript. Java requires a plug-in for your browser. JavaScript is built in to all newer browsers. Periodically, Java puts out new updates. Users are often automatically prompted to then download the update. JavaScript updates are part of the overall browser updates and generally go unnoticed by users - they just see a new browser version.

What does all of this has to do with eLMS and/or custom learning content? SCORM!!!

To run SCORM properly, you will need to install some API files on your content server. These API files are available from KMi in both Java and JavaScript.

It turns out the last Java update, 6.22, does not play friendly with SCORM. Thusly, we had a handful of content providers, whose SCORM content worked for users who had Java 6.21; but not with Java 6.22. Of course the end users have no idea how to resolve or even determine this. They simply follow their automatic prompts.

Fortunately, the folks here at KMi where able to quickly step up and replace (for free) the Java SCORM API that many of third party content providers had opted for, with the JavaScript SCORM API.

This means, it doesn't matter what version of Java any individual end user has. As long as their browser is not older than 5 years, JavaScript will work. More importantly, this means fewer tech support calls to the third party content providers.

If you have Java problems with your eLearning, come talk to KMi - we can help simplify.

 
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With any system, there is jargon. The terms you must know and be familiar with to operate in that system. The more complex the system, the more likely there is to be a lot of jargon!

eLMS is certainly not overly complex, but there is some jargon that new clients must come to know if they want to operate in eLMS smoothly. One question I regularly answer is "what's the difference between a course sessions and a session schedule?"

On the surface, we're looking at two very different terms. And in eLMS, they server two different but related functions.

The simple explanation is: sessions are assigned to courses. Any course can have multiple sessions. Schedules are then assigned to sessions and each session can have multiple schedules. For a user to complete a course in eLMS, they are expected to attend all schedules, within a given session.



For example, if a user signs up for a course and chooses from one of three sessions, the user will only need to attend that one session to complete the course. However, if that one session is scheduled to meet every Friday for three weeks, the user is also expected to attend each scheduled Friday class, in order to complete the course.

Here, we would one session with three schedules, each of which the user must attend to complete the course.

So remember, from the eLMS perspective, users must complete all schedules to fulfill the requirements for a sessions and must complete one session to finish a course. Understanding how this jargon relates to your local jargon can help you and your department manage eLMS

 
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Standards are a tough thing to moderate. The most difficult part, I suspect, is getting enough people and industry leaders behind the ideas your proposed standards espouse.

Fortunately, in the word of learning content development providers and LMS management, these standards are more or less already in place for us! SCORM 1.2, AICC and SCORM 2.4 are the industry standard for LMS platforms. These standards promote interoperability, accessibility, adaptability, affordablity, durability and re-usability.

All of this is great, but what I want to focus on today is interoperability. This means, that content created via the standards mentioned above, should also work on any system that uses the same standards.

KMi takes this to heart. Yes - beyond providing a world class LMS, KMi also provides incredible content creation services. But we recognize that sometimes, our services for custom courses, isn't exactly what your company wants or needs. Sometimes, all you need is a generic course about burn treatment or general netiquette. In these instances, a third party, bulk (versus custom) content provider, such as Skillsoft, is all you really need.

How then, can you take Skillsoft's courses (and I don't mean to favor Skillsoft as there are lots of generic content providers, Skillsoft is simply one of the largets) and list them in your eLMS implementation? Easy! Interoperability!

Because KMi takes the industry standards to heart, when we developer and enhance our LMS, we take care to ensure these practices are included. This means, that courses purchased from an external provider, will easily work in KMi's eLMS. We exploit the idea of interoperability to increase the value eLMS can provide by listing and hosting any content created to the AICC or SCORM standard - ultimately, saving you and your company money and time.

On top of all that (and this is really just an added bonus), many systems will require that you individually upload the 100 courses you just purchased from an external provider. Not KMi! We provide an admin accessible bulk upload interface. In fact, later this week, I'll be uploading, to KMi's eLMS, 60+ courses that were purchased from an external provider. Because these courses are AICC, I know KMi's eLMS will handle them and with the bulk upload tool we provide, it won't take more than a few minutes to add many times more hours of new learning to this client's instance of eLMS!

P.S. I'm happy to be back on the blogging track! Look for more eLMS on the Ground posts to come! 
 
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