Are you concerned about getting boxed-in and stuck with a poorly supported online training system? Even worse, perhaps that is the status quo with your current online training system provider. We have heard the horror stories -- although we won't name names. As we wrote in our
initial KMi Support blog post, KMi is uniquely positioned among our competitors because of our approach to providing multiple levels of support to our clients. The KMi Support Team is a skilled group possessing superb, well-honed troubleshooting and problem resolution skills for all of our technologies.
While other eLearning companies may leave you seeking escape from chronic, unaddressed support problems, KMi focuses resources on its Support Team to better serve your company's eLearning development needs. For example, at the user level, sometimes learning and understanding SCORM player usage and functionality is an issue for some new trainees. The KMi Support Team are patient experts at explaining the implementation and use of an LMS learning system utilizing SCORM-delivered content as a web based eLearning content delivery tool.
From the standpoint of your corporate system security, we work with your IT department to ensure that both your and our servers have optimal settings compatibility to communicate reliably while still maintaining your company's chosen level of system security. With KMi as your partner, you will not have to sacrifice corporate system security when implementing a KMi online learning system solution.
Any online LMS is only as good as those supporting its successful use. When you choose KMi as your online learning solutions partner, your company has ensured it receives skilled, standard-setting support. Through our support efforts, we strive to reinforce your decision that you chose the best learning management system partner for your company and its constituents.
Next time, we will examine how KMi uses its Support Team as an active collaborator, filling an integral role in KMi's eLearning LMS development process.